Terms and Conditions
General terms and conditions of business
I. Basic provisions
1. Scope
The following terms and conditions apply to all orders placed via our online shop by consumers and businesses.
The following applies to Germany: According to Section 13 of the German Civil Code (BGB), a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.
The following applies to Austria: In the following terms and conditions, "consumer" is understood to mean "consumer" within the meaning of the Consumer Protection Act (KSchG).
For Switzerland: In the following terms and conditions, "consumer" is understood to mean "consumer" under Swiss law.
An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his or her commercial or independent professional activity.
The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they will only become part of the contract if we have expressly agreed to them.
2. Contracting parties, conclusion of contract, correction options
The purchase contract is concluded with Sport Depot GmbH.
The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. By clicking the order button, you submit a binding offer for the products contained in your shopping cart. Confirmation of receipt of your order will be sent by email immediately after submitting the order.
We will accept your offer within two days by
- we submit a declaration of acceptance in a separate email or
- If applicable, the payment transaction will be processed by our service provider or the selected payment service provider. The time at which the payment transaction is processed depends on the selected payment method (see "Payment").
The alternative that is relevant to you depends on which of the listed events occurs first.
3. Contract language, contract text storage
The language(s) available for the conclusion of the contract: German
We save the contract text and send you the order details and our General Terms and Conditions in text form. You can view the contract text in our customer login.
4. Subject matter of the contract
4.1 Product description
Attention is drawn to the validity of the respective product description as an essential part of the contract.
4.2 Product images
Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. If you have any questions, please contact us:
Due to individual screen configurations (e.g. resolution and brightness), slight deviations between the displayed and actual product colors are possible.
4.3 Right of use
Any sketches, drafts, preliminary products, etc. we may create to fulfill the order are legally protected. We grant you a simple, non-exclusive right to use them for the purpose of fulfilling the order, within the contractually agreed scope.
5. Requirements and handling of customer content
5.1 Requirements
If it is necessary for you to send us content (e.g. texts, data, files) in order to fulfil the order, the existing technical possibilities and any applicable requirements will be determined by the respective product description.
You are solely responsible for the content, including the legality and accuracy of the content you submit. We do not conduct any editorial review of the content prior to executing the order.
5.2 Compliance with applicable law
The content and any products created from it must always comply with applicable legal provisions. In particular, they must not infringe the rights and claims of third parties (in particular copyright, trademark, or other intellectual property rights), nor contain or serve any content that glorifies violence, is discriminatory, racist, xenophobic, or otherwise immoral or unconstitutional.
5.3 Exemption
You indemnify us against any third-party claims that they may assert in connection with a violation of their rights through our contractual use. You also assume the necessary costs of legal defense, including all court and attorney fees at the statutory rate. This indemnity does not apply if you are not responsible for the violation. In the event of a claim by third parties, you are obligated to promptly, truthfully, and completely provide us with all information necessary for the examination of the claims and for a defense.
5.4 Right of withdrawal
We reserve the right to refuse the order or withdraw from the contract if the content you provide violates legal or regulatory prohibitions or violates common decency, or if there is reasonable suspicion of such violation. This applies in particular to content that is anti-constitutional, racist, xenophobic, discriminatory, offensive, harmful to minors, and/or glorifies violence.
6. Delivery conditions
6.1 Delivery options
We ship the products to the delivery address specified during the ordering process.
You generally have the option of picking up your order from Sport Depot GmbH, Harkortstraße 12, 40880 Ratingen, Germany, during the following business hours: If you have placed your order using the "warehouse pickup" shipping method, we will notify you by email that your order is ready for pickup. Pickup is available Monday through Friday from 10:00 a.m. to 5:00 p.m., excluding public holidays.
6.2 Delivery by freight forwarder
Make an appointment
In the case of freight forwarding deliveries, the freight forwarding company commissioned by us will contact you to arrange a delivery date.
Delivery location
Delivery of the goods is limited to the transport and unloading of the goods to the first public curb at the agreed delivery address. Delivery does not include delivery to specific premises or the assembly and/or installation of the ordered goods, unless expressly agreed otherwise.
Cooperation of the recipient
Unloading and, if necessary, subsequent transport of the goods to the agreed delivery location are carried out jointly by the forwarding agent driver and the recipient. Information on packaging dimensions can be found in the offers.
The following applies to merchants: Notwithstanding the previous sentence, the recipient is responsible for unloading and any necessary subsequent transport of the goods to the agreed place of delivery .
7 ． Payment methods
The following payment methods are generally available in our shop.
Prepayment
If you choose to pay in advance, we will send you our bank details in a separate email and deliver the goods after receipt of payment.
SEPA direct debit
By placing your order, you grant us a SEPA direct debit mandate. We will notify you of the debit date at least one banking day in advance (so-called prenotification). A banking day is every working day, excluding Saturdays, federal public holidays, and December 24th and 31st of each year. Your account will be debited before the goods are shipped.
PayPal
In cooperation with the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal services. Unless otherwise stated below, payment via PayPal does not require registration with PayPal. Further information can be found with the respective payment option and during the ordering process.
PayPal
To pay the invoice amount using PayPal, you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment order. PayPal will process the payment transaction immediately after you place your order.
PayPal may offer additional payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.
Credit card via PayPal
Your card will be charged by PayPal after the goods have been dispatched.
Direct debit via PayPal
Payment by direct debit via PayPal requires an address and credit check and is made directly to PayPal. By confirming the payment order, you grant PayPal a direct debit mandate. PayPal will inform you of the date your account will be debited (so-called prenotification). The account will be debited before the goods are shipped.
Sofort by Klarna
To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, verify your identity, and confirm the payment order. Your account will be debited immediately after you place your order. Further information will be provided during the ordering process.
Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.) ("Klarna"), we offer the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found in the respective payment option and during the ordering process.
Klarna direct debit
You grant Klarna a SEPA direct debit mandate. Klarna will inform you of the date your account will be debited (so-called prenotification). The account will be debited after the goods are shipped.
The invoice
The invoice amount is due within 14 days of receipt of the invoice and the goods by bank transfer to the bank account specified on the invoice. We reserve the right to only offer purchase on account after a successful credit check.
8. Right of withdrawal
Consumers are entitled to the statutory right of withdrawal, as described in the cancellation policy. Businesses are not granted a voluntary right of withdrawal.
9. Retention of title
The product remains our property until full payment has been made.
For customers based in Switzerland, we are entitled to make a corresponding entry in the retention of title register.
The following additionally applies to entrepreneurs: We retain title to the product until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.
10. Transport damage
For entrepreneurs: The risk of accidental loss and accidental deterioration shall pass to you as soon as we have handed over the item to the freight forwarder, carrier or other person or institution designated to carry out the shipment.
11. Warranty and Guarantees
11.1 Liability for defects
The following applies to consumers based in Germany and Austria:
The statutory liability for defects applies.
For consumers based in Switzerland :
They should, as soon as feasible in the normal course of business, inspect the condition of the received item and, if defects are discovered for which the seller is liable, notify the seller immediately. If the consumer fails to do so, the purchased item is deemed to have been accepted, unless the defects were not detectable during the usual inspection. If such defects become apparent later, notification must be made immediately upon discovery; otherwise, the item is deemed to have been accepted even with regard to these defects.
Please return the defective product to us with a description of the defect. You will bear the resulting transport costs. We provide a warranty by remedying defects. This will be done, at our discretion, either by eliminating the defect (repair) or by delivering a defect-free item (replacement). If subsequent performance fails, you are entitled to withdraw from the contract. This does not apply to minor defects. A right to a price reduction is excluded.
The following applies to entrepreneurs and merchants:
Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
The following limitations and shortening of time limits do not apply to claims based on damages caused by us, our legal representatives or vicarious agents
• in case of injury to life, body or health
• in case of intentional or grossly negligent breach of duty or malice
• in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations)
• within the scope of a guarantee promise, if agreed, or
• to the extent that the scope of application of the Product Liability Act is open.
Restrictions on entrepreneurs
With businesses, only our own information and the manufacturer's product descriptions included in the contract are deemed to constitute an agreement regarding the quality of the goods; we assume no liability for public statements made by the manufacturer or other advertising statements. For businesses, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a building in accordance with its usual purpose and has caused its defectiveness. The sale of used goods is subject to the exclusion of any warranty. The statutory limitation periods for recourse claims pursuant to Section 445a of the German Civil Code (BGB) remain unaffected.
Notice to merchants
Merchants are subject to the obligation to inspect and notify defects stipulated in Section 377 of the German Commercial Code (HGB). If you fail to provide the notification stipulated therein, the goods shall be deemed accepted, unless the defect was not detectable during inspection. This does not apply if we have fraudulently concealed a defect.
11.2 Guarantees and customer service
Information on any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in the online shop.
Customer service: You can reach our customer service for questions, complaints and objections Monday to Friday from 8 a.m. to 4 p.m. at the telephone number +49 1746900946 or by email at b2b@sportdepotgmbh.com
12. Liability
We are always liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents
- in case of injury to life, body or health,
- in the event of intentional or grossly negligent breach of duty,
- in the case of guarantee promises, if agreed, or
- insofar as the scope of application of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited to the damage foreseeable at the time the contract was concluded and which must typically be expected to occur.
Otherwise, claims for damages are excluded.
13. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here .
Important notice: The online dispute resolution (ODR) platform will be permanently discontinued on July 20, 2025. Therefore, the submission of complaints on the ODR platform will be discontinued on March 20, 2025. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
14. Final provisions
If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our place of business.